SHIPPING INFORMATION

DELIVERY TO MAINLAND UK

OUR PARCELS ARE SENT VIA 1ST CLASS ROYAL MAIL DELIVERY.

ORDERS UNDER £5 - £1.50 POSTAGE
ORDERS OVER £5 - £3.95 POSTAGE
ORDERS OVER £50 – FREE POSTAGE

OUR AIM IS TO DISPATCH ALL ORDERS WITHIN 48 HOURS OF THEM BEING PLACED BETWEEN MONDAY TO SATURDAY. PLEASE ALLOW UP TO 5 WORKING DAYS FOR DELIVERY.

HOWEVER, SOME OF OUR PRODUCTS ARE HANDMADE TO ORDER IN OUR STUDIO. IF THIS IS THE CASE WE WILL ENDEAVOUR TO MAKE AND DISPATCH THE PRODUCT WITHIN 3- 5 DAYS. AFTER THE ORDER IS PLACED WE WILL SEND YOU AN EMAIL TO CONFIRM THIS.

IF YOU NEED YOUR ORDER IN A HURRY PLEASE DON'T HESTITATE TO CONTACT US AT: This email address is being protected from spambots. You need JavaScript enabled to view it.

RETURNS

WE HOPE YOU LOVE YOUR NORFOLK DIALECT PRODUCTS, HOWEVER IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE PLEASE RETURN THE ITEM/S IN THEIR ORIGINAL CONDITION WITHIN 14 DAYS OF RECIEPT FOR A REFUND OR EXCHANGE.

PLEASE ENCLOSE YOUR ORDER NUMBER, NAME AND ADDRESS IN THE PARCEL AND USE THE ORIGINAL PACKAGING (ESPECIALLY FOR MUGS) TO ENSURE AGAINST BREAKAGES. WE WILL REFUND OR EXCHANGE YOUR ORDER WITHIN 14 DAYS OF RECIEPT (THIS EXCLUDES POSTAGE CHARGES).
RECORDED DELIVERY IS RECOMMENDED AS WE CANNOT BE HELD RESPONSIBLE FOR ANY ITEMS LOST IN TRANSIT.

DAMAGED ITEMS

IF UNFORTUNATELY YOU RECIEVE A DAMAGED ITEM, PLEASE NOTIFY US WITHIN 30 DAYS OF RECIEVING YOUR ORDER. PLEASE EMAIL US A PHOTOGRAPH OF THE DAMAGED ITEM WITH YOUR ORDER NUMBER, NAME AND ADDRESS TO: This email address is being protected from spambots. You need JavaScript enabled to view it.

WE WILL REPLACE THE ITEM FREE OF CHARGE OR REFUND YOU IF WE ARE UNABLE TO SUPPLY A REPLACEMENT WITHIN 14 DAYS.

RETURN ITEMS TO:

ELEANORA TIATORA, IVYDENE, 3 REGIS PLACE, SHERINGHAM, NORFOLK, NR26 8BL

 

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